Seniors, low-income families have options to reduce their energy bills

Seniors on fixed incomes have resources to make sure their energy bills remain paid, but utility officials said many don't know what's available.

In an effort to give more seniors and low-income families assistance, APS had a "Better Tomorrow Starts Today" summit Tuesday at the Phoenix History Museum to disseminate information to organizations that deal with seniors and others in a financial bind.

"It's important for us to get the word out because some people don't know where to turn for help right now," said Jerry Mendoza, APS low-income programs manager. "People who hadn't struggled before are now, and everybody needs energy."

APS and other businesses and organizations offer a number of programs for seniors looking to cut their energy bills.

Mendoza said people have plenty of options, including the E-3 Low Income Energy Support Program. It's designed to provide assistance to limited income customers by giving a discount of up to 40 percent off energy bills, depending on how much power is used.

"They could save up to $13 a month, which is $156 a year, and that equals out sometimes to the total of one bill," Mendoza said.

Energy Wise Low Income Weatherization Program, Mendoza said, is another tool that could be useful for seniors. The program finds methods to help reduce home energy bills by improving insulation and installing compact fluorescent light bulbs.

Robert Armijo, president and CEO for APS Community Information & Referral, said it's critical for seniors to know about the programs.

"They often come to us when it's almost too late, but if they know about these programs, we can catch it before they can't afford to pay the bill," he said.

Armijo said seniors should contact their energy provider if they can't handle the bills.

"People have to call someone and talk about the issue, but a lot of times people are waiting on some miracle to happen," he said.

Cynthia Zwick, executive director for Arizona Community Action Association, said the programs could make a significant difference in seniors' lives.

Zwick said seniors age 60 and older on fixed incomes are generally the ones who can't afford to pay their bills.

"If you combine the cost of living, transportation and medical insurance, then you could see why it might be a little difficult," said Zwick, who spoke at the summit.

Utility companies such as APS, Zwick said, could help their customers and put them in touch with additional resources.

"The earlier you contact the company about your situation, the better they could be able to help you out," she said.

For information about the programs, call APS Customer Care Center at 602-371-7171 or visit www.aps.com.